Privacy Policy

Last updated: June 2, 2026

Rsuntek Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (rsuntek.com), purchase our products, or use our services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

• Name, email address, postal address, and phone number (when placing an order or contacting us).
• Payment information (processed securely by our payment providers — we do not store full card numbers on our servers).
• Account credentials when you create an account.
• Communications you send to us (emails, support tickets, feedback).

1.2 Information Collected Automatically

• Device and browser information (IP address, browser type, operating system, time zone).
• Usage data (pages visited, time spent, referring URL, interaction events).
• Cookies and similar tracking technologies (see our Cookie Notice for details).

1.3 Health & Biometric Data

If you use a Rsuntek wearable device, the device collects biometric data such as heart rate, sleep patterns, and activity levels. This data is stored on your device, in your account, and is encrypted in transit and at rest. We do not sell your health data. Ever.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including shipping, delivery confirmation, and customer support.
• Provide, maintain, and improve our products, services, and website experience.
• Personalize content and deliver relevant product recommendations.
• Send transactional notifications (order confirmations, shipping updates, security alerts).
• Send marketing communications — only with your consent, and you may opt out at any time.
• Detect, prevent, and address fraud, security incidents, or legal issues.
• Comply with applicable laws, regulations, and legal obligations.

3. Payment Processing & Data Security

We use industry-standard encryption (SSL/TLS) to protect your payment information. Payments are processed securely via Airwallex (for credit and debit cards) and PayPal. Card data is handled directly by these PCI-DSS compliant payment processors and is never stored on Rsuntek servers.

Beyond payment data, we implement additional technical and organizational safeguards to protect all personal information we hold, including encryption in transit and at rest, access controls, and regular security reviews. No system is 100% secure, but we work continuously to minimize risk.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who perform services on our behalf — including payment processing (Airwallex, PayPal), shipping carriers, cloud hosting, and analytics providers. These parties are bound by confidentiality and data-protection obligations.
• Legal authorities when required by valid law or to protect our legal rights and the safety of our users.
• Business successors in the event of a merger, acquisition, or sale of assets (you will be notified in advance).

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Order and tax records are retained for at least the period required by applicable law. You may request deletion of your account and data at any time.

6. Your Rights

Depending on your jurisdiction (e.g. EU/EEA, UK, California, or other regions with applicable data protection laws), you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Restrict or object to processing.
• Data portability — receive a copy of your data in a machine-readable format.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@rsuntek.com. We respond to verified requests within the timeframes required by applicable law (typically 30 days).

7. International Data Transfers

We may transfer your data to countries other than your own. When we do, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other lawful transfer mechanisms, to ensure your data remains protected.

8. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us so we can delete it promptly.

9. Cookies & Tracking

We use cookies and similar technologies to operate the site, remember your preferences, measure performance, and — with your consent — deliver relevant advertising. You can manage cookie preferences through your browser settings or our cookie banner. For more information, see our Cookie Notice.

10. Third-Party Links

Our website may contain links to third-party sites we do not control. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of every site that collects personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be communicated via email or a prominent notice on our website before they take effect.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: